Shipping policy

Domestic Shipping:

  • Standard 1-3 Days Delivery.
  • Orders placed after 4 PM will be processed the next business day.
  • We provide FREE shipping allover UAE.

International Shipping:

  • International orders typically take 5-6 business days for delivery.
  • Delivery times may vary depending on the destination and customs processes.
  • Shipping costs will be calculated at checkout based on the delivery address.

Additional Information:

  • Please ensure that all shipping information is correct at the time of checkout to avoid delays.
  • We are not responsible for any delays caused by customs or unforeseen circumstances.

If you have any questions or need assistance with your order, feel free to contact our customer service team.

Returns and exchanges

Returns and Exchange Policy

Eligibility for Returns:

  • We accept returns within 7 days of the delivery date for items that are unused, in their original packaging, and with all tags attached.
  • Items that are marked as final sale or clearance are not eligible for return or exchange.
  • ITEMS WILL ONLY BE RETURNED IF PRODUCT DOES NOT APPEAR AS MENTIONED ON THE SITE OR IT IS DAMAGED.

How to Initiate a Return:

  1. Contact our customer service team at +971525826688 to request a return authorization.
  2. Include your order number and the reason for the return.
  3. Once approved, we will provide you with instructions and a return shipping label.

Return Shipping:

  • Customers are responsible for return shipping costs, except in cases where the item arrived damaged or incorrect.
  • We recommend using a trackable shipping service to ensure the item is returned safely.

Exchanges:

  • If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
  • Exchanges are subject to product availability.

Refund Process:

  • Upon receiving the returned item, we will inspect it and process your refund within 15 business days.
  • Refunds will be issued to the original payment method.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will arrange for a replacement.

If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.

Feel free to adjust the time frames and any specific details to fit your business practices!